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• Can your organization easily sustain the gains it’s achieved from improvement projects?
• Have your organization’s key business performance metrics shown meaningful change as a result of improvement initiatives?
• Has your organization significantly enhanced its competitive position as a result of improvement activities?
• Has your organization freed up a significant amount of cash to either reinvest in the enterprise or increase profitability?

If you answer “no” to any of these questions, process management can help you maximize your organization’s effectiveness and turn that “no” into a “yes.”

To excel, organizations must not only improve their processes but also hold on to and leverage the gains that they make. In order to sustain those gains, executives and managers need to look beyond process improvement projects and focus instead on the methodology required to manage the processes.

Process management allows you to use process thinking in your work to:

• View process management as a strategic driver for your organization.
• Use standard processes and procedures in your work.
• Understand customer requirements and know how to meet them.
• Interpret measures that enable you to evaluate how the process is performing.
• Review and act regularly on data concerning process performance.
• Involve process owners in improving the process’ ability to meet customer and organization requirements, and train them to view this role as part of their daily job responsibilities.
• Motivate process owners to take responsibility for performance outcomes.

By effectively managing cross-functional processes, you ensure a consistent level of service for customers while enabling your organization to decrease costs and cycle times.

The Oriel business process management model is a five-stage approach that involves:

• Designing the process management system.
• Operating and using the system to analyze process performance.
• Improving the process where necessary using Lean, DMAIC, and DMADV methods.
• Sustaining process improvements with effective communication tools.
• Aligning the process with the aid of change management techniques.